Below are some answers to questions that you may find useful. Click here to show all of the answers.

General

What is JobServe?

JobServe is a website dedicated to publishing job vacancies - in fact we’re the world’s first, formed in 1993 and first appearing online in 1994. Recruiters and employers pay to advertise their vacancies, job seekers can then quickly search through the thousands of new jobs that appear every day on the site and apply online for any that look suitable. For more information about JobServe click here.

What can JobServe do for me?

JobServe provides a comprehensive and flexible range of products and services to enable you to find the right candidates for your jobs. To see our full range of products and prices, click here.

How do I contact JobServe?

If you are registered with JobServe, please contact your Account Manager or alternatively contact us via email or telephone.

I would like to give feedback, where can I go?

We genuinely appreciate feedback from our candidates and recruiters, and to further promote this we have a dedicated website - Your Voice, through which we encourage such feedback and discussion. Alternatively, you may wish to contact your Account Manager or contact us.

I am having difficulties using the website, can you help?

Yes - if you are experiencing difficulties with the website please contact your Account Manager or contact us via email or telephone.

My Account

I’ve forgotten my login details, what can I do?

If you cannot remember your login details, please contact your Account Manager or contact us via email or telephone.

Can I setup multiple users for my JobServe account?

Yes - once logged into your account click the Quick Links tab (within the second panel on the page) and select the User Management option.

Can I change my registered company name/details?

Yes - please contact your Account Manager or contact us via email or telephone.

Job Posting

How much does it cost to post a job vacancy?

JobServe provide a variety of different ways for you to advertise a job vacancy. From single job postings ideal for smaller companies; to multiple job postings ideal for larger companies (bulk discounts are available). To see our full range of Job Posting products and prices, click here.

Can I add my company logo/banner to my job postings?

Yes - whilst logged into your account, you can setup your company branding by clicking the My JobServe > Settings menu or click here.

Can I save job posting templates?

Yes - whilst logged into your account click the Job Settings > Template Manager option within the My Jobs tab. You can also save a template whilst you are posting a job.

Can I design my own application form?

Yes - whilst logged into your account click the Application Form Manager option within the Quick Links > Job Tools tab. You can personalise your application form templates to include your company logo/banner, colours and choice of questions.

Can I see my job applications online?

Yes - once you have received applications to your job postings, you can review the applications within Job Manager. Once you have found the job you are looking for you will see an ‘applications’ link where you can view all of the details that were submitted, along with the documents that were included in their application (CVs and cover letter etc).

Why can’t I find my job vacancy?

If you are searching for the job using keywords please ensure that your search terms are correct. If you have recently advertised a job there can be a small 10-15 minute delay before you will see the job in search results and Job Manager. If you are still having problems finding your job vacancy, please contact your Account Manager or contact us via email or telephone.

How do I edit one of my jobs?

Edit your jobs by logging into your account and accessing Job Manager. Once you have found the job, click the Edit option within the Actions menu.

Can I re-post/re-advertise one of my jobs?

How do I expire/delete one of my jobs?

How do I find an old job posting on my account?

Job postings can be viewed within Job Manager for up to 3 months after they have expired. If you need to retrieve the details of a job posting that is older than 3 months please contact your Account Manager or contact us via email or telephone.

JobServe Optimize

What is JobServe Optimize?

Optimize is JobServe’s mould-breaking performance based product. With Optimize, jobs may be advertised on JobServe and distributed through the powerful Jobg8 network free-of-charge. For each job, simply indicate the maximum number of applications you wish to receive, and specify applications questions that applying candidates must complete. Optimize delivers only the candidates that passed your validation questions, you pay only for the applications you receive. For more information please click here.

CV Database

What is the CV Database?

A service allowing recruiters to search through thousands of local, national and global CVs uploaded to the JobServe candidate database.

How much does it cost?

Searching the CV database is free and unlimited. Payment is only required if you would like to reveal a candidate’s contact details and download their original CV document. To see our full range of CV database products and prices, click here.

Can I receive CV alerts by email?

Yes - once you have carefully chosen your search criteria you can save your CV searches, and choose to receive email notifications instantly, daily or weekly.

How can I improve the relevance of my search results?

If you would like to improve the relevance of your search results, you may want to consider taking advantage of Boolean search techniques within the Keywords and Location(s) field, allowing you to fine-tune your results in more detail. To learn more about Boolean searching, click here.

Can I view my downloaded CVs again?

Yes - you can view a full list of all the CVs you have previously downloaded by logging into your account, followed by clicking the CV Options > View My CVs link within the My CVs tab.

Can I search the CV database from my mobile phone/portable device?

Yes! In September 2010, JobServe released a mobile CV Search service - Headhunter. If your JobServe account has a valid CV database product you can search the database by browsing to http://headhunter.jobserve.com using a web enabled mobile device.

Why are some candidates showing as "Expired"?

The CV index is automatically updated approximately every 60 minutes. If a candidate matched your original search results but has since removed their CV from JobServe, they will be listed as "Expired". Expired candidates will be removed from your search results the next time the index is updated.

Why are some candidates showing as "Locked"?

When a candidate uploads their CV to JobServe, they can choose which types of company are allowed access to their CV. If a CV is locked, your company will not be authorised to view this candidate. Alternatively, you may have previously requested their permission but they have since declined your request.

Promotional Products

What promotional products do JobServe offer?

JobServe offer a variety of promotional products tailored to suit your company’s needs including run-of-site banners, keyword sponsorship banners and more providing you with a flexible and powerful way to deliver messages to your target audience. For more information about our promotional products please click here, contact your Account Manager or contact us via email or telephone.

Other Questions

If you have any other questions or issues that are not answered above, please contact your Account Manager or contact us via email or telephone.